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jahnavi
Contributor ⭐️⭐️⭐️⭐️⭐️
Apr 19, 2018 4:37 AM UTC
Solved

Email copy in AO is CC or BCC?

Email copy in AO is CC or BCC?
dan_ahrens
Expert ⭐️⭐️⭐️
Apr 24, 2018 2:27 AM UTC
Just a small clarification: 
Email Copy: You can send copies of your email to a maximum of three recipients, which can be used for archival purposes. Click the Email Copy link to enter email addresses in the Email Copy to field, which is displayed after selecting Email Copy. You can choose to enter a static address or a lookup in this field.

Note: Using the Email Copy feature is not the same as the CC option. The email addresses entered under Email Copy will receive copies of every email sent, as this feature is intended for archival purposes.

See: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Admin_Configuration/...
VP of Customer Success at Forcepoint

3 replies

ben
Helper ⭐️⭐️⭐️
Apr 23, 2018 10:21 AM UTC
Based on sheer luck in testing, I can say this is CC.
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-Ben
dan_ahrens
Expert ⭐️⭐️⭐️
Apr 24, 2018 2:27 AM UTC
Just a small clarification: 
Email Copy: You can send copies of your email to a maximum of three recipients, which can be used for archival purposes. Click the Email Copy link to enter email addresses in the Email Copy to field, which is displayed after selecting Email Copy. You can choose to enter a static address or a lookup in this field.

Note: Using the Email Copy feature is not the same as the CC option. The email addresses entered under Email Copy will receive copies of every email sent, as this feature is intended for archival purposes.

See: https://support.gainsight.com/Product_Documentation/CoPilot_and_Automated_Email/Admin_Configuration/...
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VP of Customer Success at Forcepoint
jahnavi
jahnaviAuthor
Contributor ⭐️⭐️⭐️⭐️⭐️
Apr 27, 2018 7:12 AM UTC
Thanks Dan this helps.
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