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Curious why we are seeing a Hard Bounce date in the log but then when we check Email Validator it says the address is not blacklisted















@john_apple could you please check whether you are leaving a sapce after the email address?





OR could you also cross check whether someone raised a delete request to gainsight.



I'm looking for a recent example but I believe I tried without the space after the email (same results).





I found one this morning the that validator says invalid address but email logs are showing opened, clicked on, and hard bounce of all the same time/date.



Found another today that Email Logs show a Hard Bounce but validator says they aren't on the blacklist. No space after the email



@john_apple sorry for the inconvenience, we need your org credentials to debug the issue. Creating a suppport ticket to gather more info #82182 , our support team will contact you. Thanks for redirecting it here.



@john_apple @sai_ram_pulluri





I have come across a similar situation just now... Turns out that Validator is not finding email addresses blacklisted unless you use the exact case combination. So if DMorneau@abc.com was blacklisted, typing dmorneau@abc.com in the validator email address field will not find it.





Perhaps Validator can be improved to look up in a case insensitive way ?



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