When showing a CSM the Email Notifications section in the new UI, it definitely wasn't intuitive that you had to click Edit to be able to click the checkboxes. It also allowed her to check the box for fields that it said were disabled by the admin. So, 2 things:
1. Could the editting the notifications be done through either the Edit button or by clicking on the boxes?
2. Should the sections that are disabled actually be greyed out and unable to be checked?
She also suggested that it would be nice to be able to set those per customer. I know you can specify only customers that you are following, but she pointed out that even then, she still might want to specify further on the customer level. Just thought I'd mention.
Be the first to reply!
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.