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rob_deaderick
Contributor ⭐️⭐️
December 8, 2016
Solved

Email Service config option unavailable

  • December 8, 2016
  • 1 reply
  • 46 views
Our installation process has stalled at the email configuration.  Our SalesForce admin is unable to select 'Gainsight email service' from the dropdown menu (see image).  In his view, this option is grayed-out.

Does anyone know what could be causing this?

Best answer by smorrisgainsightcom
Hi Rob:

In Administration -> Email Configuration have you clicked enable for Suvey Email Setting?

1 reply

smorrisgainsightcom
Helper ⭐️⭐️⭐️
December 8, 2016
Hi Rob:

In Administration -> Email Configuration have you clicked enable for Suvey Email Setting?