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leanne
leanne
Contributor ⭐️⭐️⭐️⭐️⭐️
November 11, 2016
Question

Error messages in plain English

  • November 11, 2016
  • 1 reply
  • 42 views
Just a suggestion that would greatly alleviate some user frustration, and probably save your Support team time, but error messages in plain English would be much appreciated.  I hate having to create a support ticket every time I get an error message.

Here's today's example:  I have no idea what " [Duplicate field :Account ID , Already field exists with: Account ID] " means or why it's preventing me from saving my Powerlist. 

    1 reply

    sidhu
    Gainsight Employee ⭐️
    sidhu
    Gainsight Employee ⭐️
    November 14, 2016
    Thanks for mentioning this problem Leanne. In most of the interactions we have with Salesforce like updating a records or creating a fields on an SFDC object or fetching data, we return back the same error message that we receive from salesforce and like you correctly mentioned, these are not very helpful.

    We will improve and make these error messages more meaningful and include clear next steps to resolving an issue where ever possible.
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