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bennychan
Contributor ⭐️⭐️
Mar 15, 2021 2:27 AM UTC
Question

Fail to extract data connecting Tableau Desktop to Gainsight

I can connect to Gainsight NXT in SFDC from Tableau Desktop using the Gainsight Web Data Connector.  When Tableau Desktop is trying to start building an extra, it throws an error. Any idea how to resolve this?

 

9 replies

sai_ram
sai_ram
Expert ⭐️⭐️
Mar 15, 2021 5:51 PM UTC

@bennychan sorry for the inconvenience. I am redirecting this to our expert on Tableau integration.

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rahul_prayakarao
rahul_prayakarao
Helper ⭐️⭐️
Mar 23, 2021 7:16 AM UTC

@bennychan sorry to see this error. Let us look into this and provide with an accurate analysis on why this happened and how this can be resolved.

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rahul_prayakarao
rahul_prayakarao
Helper ⭐️⭐️
Mar 23, 2021 9:24 AM UTC

@bennychan this is a new issue that we never came across. Can you kindlyraise a support ticket for this? Our team needs additional details to debug this issue.

Do mention our conversation in the ticket.

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    bennychanAuthor
    Contributor ⭐️⭐️
    Mar 23, 2021 9:31 AM UTC

    I did raise one after a while posting here, it is still going on

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      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Mar 24, 2021 5:44 PM UTC

      @bennychan thank you for raising the request. Please let us know if you need any help on this. 

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      bennychanAuthor
      Contributor ⭐️⭐️
      Mar 24, 2021 10:45 PM UTC

      Got a reply from GS support that it is a new bug that will look into.  My next questions are 1) What version of Tableau Desktop that you use which successfully connect to GS?  2) Can JDBC/ODBC be used?

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        rahul_prayakarao
        rahul_prayakarao
        Helper ⭐️⭐️
        Jun 10, 2021 12:18 PM UTC

        @bennychan We are using web data connector and JDBC/ODBC cannot be used to connect to Tableau.

        I will check with my team on the Tableau desktop versions that support Tableau-GS connection and get back to you.

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          kealyc
          Contributor ⭐️
          Sep 9, 2021 12:00 PM UTC

          I’m also having this issue using the WDC, having tried multiple versions of Tableau Desktop (2021.3, 2021.2, 2019,3)

           

           

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          rahul_prayakarao
          rahul_prayakarao
          Helper ⭐️⭐️
          Sep 9, 2021 7:04 PM UTC

          @kealyc can you please raise a support ticket for this.

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