Hi, We have configured 2 automated reminders to get sent out 3 days after the original survey has been sent and unresponded. How can I fetch the dates when these reminders are sent in a report?
+6I’d suggest referencing the Email Log V2 (or a similar report) to check whether the template name matches the names in the program, but curious to hear what others will suggest. Checked in GGA Slack community yet?
Only drawback to the above is that if the template name(s) change, that report won’t be accurate.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.