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marcelo
marcelo
Helper ⭐️
May 28, 2019
Solved

Field level audit trail from GainSight

  • May 28, 2019
  • 8 replies
  • 491 views
Hi everyone! I was wondering if from a GainSight standpoint (not from Salesforce) there is a way to know who updated what fields when. The use case I'm trying ot cover is I want to know who updated the Customer Stage in GainSight and when that occured. Can this be achieved by some type of report within GainSight or we have to relay on Salesforce for this?

Thanks!

    Best answer by pgeorge

    @spencer_engel Edits on Low volume objects via the C360 or Data operations page are being audited and can be viewed from the Audit logs tab in the Data operations page

     

     

     

    8 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    May 28, 2019
    @sumesh - any inputs on this question?

    VP of Customer Success at Forcepoint
      liam_nicholls
      liam_nicholls
      Helper ⭐️
      May 28, 2019
      I've relied on Salesforce for this. In Salesforce I have set field history for many fields. It's pretty difficult to report on though. Where I have found it most useful is for changes made to the fields on the opportunity object, it has given us a great audit trail on every opp we've created in the last 12 months.

      I've also used it on fields on the Customer info object

      https://help.salesforce.com/articleView?id=tracking_field_history.htm&type=5

        pgeorge
        Gainsight Employee ⭐️
        pgeorge
        Gainsight Employee ⭐️
        May 29, 2019
        Hi Marcelo

        Thank you for your input

        We are working on bringing in field level auditing within Gainsight and it should be in in the near releases.

        I will keep you posted on when it goes live.

        Thanks

        Preethi

          L
          lucianluta
          Contributor ⭐️⭐️⭐️
          July 19, 2019
          Hi Preethi,

          Do you have an ETA on this one?

          Thank you,

          Lucian

          alexandru_zaharia
          alexandru_zaharia
          Contributor ⭐️⭐️
          July 22, 2019
          Wish i'd thought of this! Nice!

          pgeorge
          Gainsight Employee ⭐️
          pgeorge
          Gainsight Employee ⭐️
          July 23, 2019
          Hi Lucian,

          We are targetting the release for Q3.

          Thank you

          Preethi

          spencer_engel
          spencer_engel
          Expert ⭐️
          January 6, 2020

          Hi Lucian,

          We are targetting the release for Q3.

          Thank you

          Preethi
           

          @pgeorge Did this ever get released?

          pgeorge
          Gainsight Employee ⭐️
          pgeorgeAnswer
          Gainsight Employee ⭐️
          January 7, 2020

          @spencer_engel Edits on Low volume objects via the C360 or Data operations page are being audited and can be viewed from the Audit logs tab in the Data operations page

           

           

           

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