Fields not updating from Salesforce

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We have found a couple of cases where the fields (sales stage and account executive) are not updating in Gainsight (R360) from SFDC. I have checked the rules that pull the data into Gainsight and they seem to be running properly, in fact they are updating these fields in other accounts. I dont know what is happening for these particular cases. Any idea?

i.e Account XYZ

Sales Stage

SFDC; Renewal 75%

Gainsight; Prospecting

Thanks in advance.