We have found a couple of cases where the fields (sales stage and account executive) are not updating in Gainsight (R360) from SFDC. I have checked the rules that pull the data into Gainsight and they seem to be running properly, in fact they are updating these fields in other accounts. I dont know what is happening for these particular cases. Any idea?
i.e Account XYZ
Sales Stage
SFDC; Renewal 75%
Gainsight; Prospecting
Thanks in advance.
Hi Maria.
My name is Danny and I’d love to try to help you figure this out.
Please send me a direct email so we can work together more closely.
Hope to hear from you soon!
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