Fields that are not locked are not editable from C360

  • 23 February 2018
  • 1 reply

We have fields that are not locked fields on the account like Decision Maker Relationship which can be edited by all CSM's in Salesforce. But when I pull it into C360, it become locked and unable to edit. Is there a way I can fix this?

1 reply

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When you set up an Attributes section for a 360 layout you have the option to mark each field as "Editable" or not.   I suggest checking that the Editable flag is set for the field in question.  You can refer to the docs on 360 attribute sections