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kate_green
kate_green
Helper ⭐️⭐️
October 10, 2017
Question

Filters Not Sticking After Saving

  • October 10, 2017
  • 4 replies
  • 59 views
Hi there - I have an issue where the filters I apply to a fetch task in Bionic rule is not "sticking" after I save it.  You can see in the series of screenshots below, that the filter "Full Name < > (DUP" is added and then I receive a notification that the task is saved successfully, and then the filter disappears.  This task requires a set of 20 criteria and to recreate it over and over with the correct filter logic is quite painstaking.  Curious what best practices there are to prevent this or if this is just a bug?
1. Add the filter



2. Press Save



3. Task "saved successfully" but the filter is gone.



Thanks!

    4 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    October 10, 2017
    Hi Kate, sorry for the issues you're experiencing. Can you open a support case with support@gainsight.com for this issue? It looks like something that we'd want to get our support team involved to troubleshoot with you directly. Thanks!
    VP of Customer Success at Forcepoint
      samantha_braastad
      samantha_braastad
      Contributor ⭐️⭐️⭐️⭐️⭐️
      October 11, 2017
      As an FYI, I have seen this as well. I have saved the dataset, refreshed my browser, and the clicked into the dataset again and have been able to save. 

      Thanks for actually pointing it out Kate 🙂
        kate_green
        kate_greenAuthor
        Helper ⭐️⭐️
        October 11, 2017
        Yea it seems to happen sporadically... and with one filter field it's not too bad, but when you have 12 criteria and they all disappear... well, tears have been shed 😉
        jitin_mehndiratta
        jitin_mehndiratta
        Helper ⭐️⭐️⭐️
        October 17, 2017
        Hi Kate, Sorry for the experience. While we are working on the issue, there is a workaround you can try refreshing the page by clicking on the browser link again. 
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