Gainsight Assist Error

@khadija.k , I just had one of our CSM’s report the same error.  Did you ever figure out what was going on there?

Also got a user currently experiencing this error.

@khadija.k @cmello7339  - were you able to identify what was going on?

@sriram pasupathi , just to have this in your radar.

@cmello7339 @duncan.young - unfortunately, it still doesn’t work for me. I’ve tried everything to troubleshoot that I found on various forums, KB articles etc.

@duncan.young @khadija.k , we never figured it out either.  It was happening intermittently to one user, so not sure what was going on.  I never opened a case because we couldn’t recreate it.

No, I have not been able to recreate it either. The email had several attachments and there were people CCd in. However, that doesn’t seem to be the case in the email screenshot originally provided in this thread. It does appear to be email specific though, as other emails for the client have logged fine for this CSM.

@vaishali_rawat , anything your team can help with?

@anirbandutta Yes, team can assist you in this, but to troubleshoot this issue Support ticket is required .

Sure, created one. Will keep this thread posted.

Any updates to this? My team members are experiencing the same error