Gainsight Assist Error

Has anybody found a solution yet?

I’ve had two users come to me with this issue over the last two weeks. (We use Outlook.) For the first user, the problem seemed to resolve on its own after a couple of days. The second user only started having issues today and so far it hasn’t stopped.

Both signed out of & logged back into the add-in, then removed and re-added the add-in, and the error was still there.

Hello @khadija.k Could you please provide us with your preferred time slots so that we can schedule a call and assist you further? I have also created a ticket on your behalf for tracking purposes.

Thanks, 

Kiran D

L1 Support

We are experiencing the same issue but on a PC. 

We experience that issue when using a shared mailbox and were told to create that shared box as a user.

Update: I figured it out. We didn’t have the proper configs turned on.

My team is new to Gainsight, and we are seeing it as well on both PC and MAC. There is a pop up error that disappears quickly that mentions BCC config. But we don’t have anyone in the BCC field selected. Are others seeing this as well? Any ideas on how to correct this?