Hello,
Using Gainsight Assist on Outlook.
Once an email is logged to a timeline, is there a way to change the company or relationship?
Thing is our Company/Relationships are frequently changed because of the number of customer we are working with and their hierarchy can change a lot.
I believe the only way to update the Relationship afterward is IF the email is saved to a draft. If it is logged to a Company, it needs to be deleted and recreated.
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
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