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Good afternoon. We want to use Gainsight CS to send a communication as part of a journey.

We want to create the email template so that it has a table in the body.

The table should list the product line items as rows and have variable fields that populate the columns based upon the recipients account usage.

We would also like to ability for this table to expand IF the recipient has multiple line items (Rows)

When looking at Gainsight CS, and creating a blank email template, I do not see a table element. How can we create a table with the details listed above?

Thank you,

Stacie

Hi ​@Stacie, tables like that can be tricky in the Gainsight templates.

For fixed information (in 1x sends), I’ve had luck pasting in tables from Google Sheets or Google Docs. Most of the styling (alignment, border colors, background fill, etc. tends to carry over).

For tables that might change depending on the recipient’s company, you’re looking for embedded, inline reports (I believe they can only have 5 columns). You’ll have to create the report and then link it to the company ID in the JO email step.

Hope that helps!

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