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Maintenance


Window :   















CST - Between 10:00 AM


and 12:00 PM, Friday,


23rd  September 2016  















UTC - Between 03:00 PM


and 05:00 PM, Friday,


23rd  September 2016















IST -  Between 08:30 PM and 10:30 PM, Friday, 23rd  September 2016















 















Activity


:  Post yesterday's major release, we have


identified a potential issue which could cause failures of rules in certain


conditions.   An Emergency Hotfix


will be deployed on MDA (Backend Infrastructure) to fix this issue.  





Data Processor queue will be in hold state


for about 1 hours during this maintenance. 


Soon after the


deployment,  Data Processor queue will resumed as normal.
























Queues


Hold Time :  1 Hours















 















Impact


Details : PRODUCTION Environment















Gainsight


Application  - SFDC  :  NO IMPACT















Data Ingestion


Queue - MDA :   NO IMPACT















Data Processor


Queue - MDA :  Delay of about 1 Hour expected















Rules Engine


Queue  - MDA :  NO IMPACT















 















FOR


MORE INFORMATION















Please


subscribe to this article for updates. If you have questions, please open a


ticket with us by sending a note to support@gainsight.com.



Manesh was there a notification of a major release yesterday? I didn't see one.  What is the nature of this issue which could cause failures of rules?
Hi Jeff,





Here is the link for yesterdays Major Release in MDA.  


https://community.gainsight.com/gainsight/topics/gainsight-scheduled-mda-major-release-thursday-22nd...





I will update the details of the issue shortly.
Ah Mahesh, thanks. I did get that notificaiton.Apologies, I thought this meant a major release to the frontend.
Hi Jeff,





There was an issue due to a migration script deployed in production yesterday. This script introduced newer data types that was not intended for consumption. With this Hotfix, the earlier behaviour will continue to work.





Hope this helps.
Deployment completed successfully.  Data Processor Queue is back to normal.

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