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SUMMARY 















 















Activity :  Emergency hotfix  was released















Maintenance Window :   Between 7:00 AM and 8:30 AM ,


Thursday 18th August, 2016  CST















Queues Hold Time :  1 Hours















 















This


release was to fix an issue identified in Gainsight backend component.


 During this release, Rules were in hold state for about 1 hour.  Soon after the deployment,  all queues


have resumed as normal.















Impact Details :


PRODUCTION Environment
















Gainsight Application  -


SFDC  :  NO IMPACT















Data Ingestion Queue - MDA :  NO


IMPACT















Data Processor Queue - MDA :  NO


IMPACT















Rules Engine Queue  - MDA


:  Delay of 1 Hour expected.















 















 















FOR


MORE INFORMATION
















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ticket with us by sending a note to support@gainsight.com.













Is it possible to start getting advance notices of these updates?
Hi Jeff,Considering the nature of activity "Emergency Hotfix" we have very small lead of visibility.





Saying that, we will try our best to provide notice as early as possible, as we do for our Planned maintenance.




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