Solved
Gainsight Limited License Users Ability to View Survey Response
+5We have users who have a Gainsight Limited License. We can grant them access to Preview Surveys. However, they cannot actually see the survey responses for an account. This is an issue because the information can be important for the Limited License User to see.
Best answer by dan_ahrens
Hi Lane,
Did you by chance take a look at this article with details on survey permission sets: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Assign_Surve...
If you're still running into issues, it might be good to email support@gainsight.com to have them take a closer look.
Did you by chance take a look at this article with details on survey permission sets: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Assign_Surve...
If you're still running into issues, it might be good to email support@gainsight.com to have them take a closer look.
Director of CX and Scale Programs
+2Hi Lane,
This can be done by publishing the Survey section from the C360 to the widget view. See this support page: https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/...
This can be done by publishing the Survey section from the C360 to the widget view. See this support page: https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/...
+5Hi Dan,
This has been done. But when the user goes to the survey tab in the Gainsight section of the Account Record, clicks "View Survey" and then clicks the Eyeball, it says "insufficient privileges".
This has been done. But when the user goes to the survey tab in the Gainsight section of the Account Record, clicks "View Survey" and then clicks the Eyeball, it says "insufficient privileges".
+2Hi Lane,
Did you by chance take a look at this article with details on survey permission sets: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Assign_Surve...
If you're still running into issues, it might be good to email support@gainsight.com to have them take a closer look.
Did you by chance take a look at this article with details on survey permission sets: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Assign_Surve...
If you're still running into issues, it might be good to email support@gainsight.com to have them take a closer look.
+5The user has permissions on the survey level.
+5From my chat with a support rep, it sounds like I would need to clone the "Gainsight Limited" permission set and add the Survey Visualforce pages. I don't think that should the answer especially if you've given them permission in the survey to view the responses.
Director of CX and Scale Programs
+1Hi Lane,
Hope the solution worked for you and closing the post. Please let us know if at all you have any queries.
Hope the solution worked for you and closing the post. Please let us know if at all you have any queries.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.