Skip to main content
lane_h
lane_h
Helper ⭐️
February 6, 2017
Solved

Gainsight Limited License Users Ability to View Survey Response

  • February 6, 2017
  • 6 replies
  • 159 views
We have users who have a Gainsight Limited License. We can grant them access to Preview Surveys. However, they cannot actually see the survey responses for an account. This is an issue because the information can be important for the Limited License User to see.
    Best answer by dan_ahrens
    Hi Lane,

    Did you by chance take a look at this article with details on survey permission sets: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Assign_Surve...

    If you're still running into issues, it might be good to email support@gainsight.com to have them take a closer look.

    6 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    February 6, 2017
    Hi Lane,
    This can be done by publishing the Survey section from the C360 to the widget view. See this support page: https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/...

    VP of Customer Success at Forcepoint
    lane_h
    lane_hAuthor
    Helper ⭐️
    February 6, 2017
    Hi Dan,

    This has been done. But when the user goes to the survey tab in the Gainsight section of the Account Record, clicks "View Survey" and then clicks the Eyeball, it says "insufficient privileges".
    Director of CX and Scale Programs
    dan_ahrens
    dan_ahrensAnswer
    Expert ⭐️⭐️⭐️
    February 6, 2017
    Hi Lane,

    Did you by chance take a look at this article with details on survey permission sets: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Assign_Surve...

    If you're still running into issues, it might be good to email support@gainsight.com to have them take a closer look.
    VP of Customer Success at Forcepoint
    lane_h
    lane_hAuthor
    Helper ⭐️
    February 6, 2017
    The user has permissions on the survey level.
    Director of CX and Scale Programs
    lane_h
    lane_hAuthor
    Helper ⭐️
    February 6, 2017
    From my chat with a support rep, it sounds like I would need to clone the "Gainsight Limited" permission set and add the Survey Visualforce pages. I don't think that should the answer especially if you've given them permission in the survey to view the responses.
    Director of CX and Scale Programs
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      November 21, 2018
      Hi Lane,

       

      Hope the solution worked for you and closing the post. Please let us know if at all you have any queries. 

      Terms & ConditionsAccessibility statement