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The v6.26 release is live in NXT orgs in the US as of July 3, and for EU customers on June 26.  Check out the release notes here. 

 

For SFDC customers, the release is live in your production and sandbox orgs as of July 6. Check out the release notes here. 

Some highlights from this release include:

 

IMPROVE PRODUCTIVITY WITH GAINSIGHT HOME (Gainsight NXT only)

Introducing the new Gainsight Home feature that helps CSMs perform their day-to-day customer success activities more effectively.

Gainsight Home is a configurable composition of widgets from various Gainsight applications, including Cockpit, Adoption Explorer, Scorecards, CX Center, and more. CSMs can now complete their day-to-day tasks with minimal clicks and without the need to navigate to multiple pages or tabs.

Once the admin configures and publishes Gainsight Home, CSMs/admins can customize their home page with widgets of their choice. For more information on Gainsight Home, refer to the Gainsight Home Overview article.

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GET MORE OUT OF RULES ENGINE

Several pages in Rules Engine are now powered by Gainsight’s Horizon Experience. This feature will be available in the customer orgs from July 07, 2021. The following areas in the Rules Engine module are redesigned to improve its performance and usability:

  • Rules List view

  • Rule Chain creation 

  • Rule Chain List view

  • Rule Settings

  • Rule Scheduling from List view

  • Trigger Rule Chain via an S3 ingest

 

For more information about the improvements in Rules Engine due to Horizon Experience, refer to the Rules Engine List View, Timeline View, and Rule Chain View article.

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IMPROVE EFFICIENCY WITH NEW SUCCESS PLANS (Gainsight NXT Only)

Success Plans is now powered by the Horizon Design system. The following are key enhancements we’ve made to help CSMs work more efficiently:

  • A dedicated page for Success Plans in the primary navigation pane. Here users can view Success Plans across all customers and all relationships in one place.

  • Configure custom statuses for Success Plans from the admin page.

  • Apply multiple templates when creating a Success Plan in Rules Engine.

 

IMPORTANT:

  • Admins will have the option to toggle on the Success Plan Horizon Experience on the Administrator > Success Plan page starting on July 03, 2021. After enabling the Success Plan Horizon Experience, customers cannot roll back to the old Success Plan.

  • If customers choose NOT to upgrade existing Success Plan to Horizon Experience, they will have 60 days time from July 03, 2021 to continue the experience with existing Success Plan and familiarize with the upgrade through various related articles listed here. After 60 days, all customers are automatically upgraded to Success Plan Horizon Experience. 

For more information about what's new in the Horizon Experience in Success Plan, refer here.

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JULY RELEASE FOR PX CUSTOMERS

The PX release will be dropping on July 19 for EU customers and July 21 for US customers, and includes enhancements such as:

  • Configure Dynamic Feedback Categories with KC Bot

  • Export Engagement click data as CSV for external reporting

  • Expanded options in Query Builder to query on a number of elements and to aggregate on property values

  • More capabilities for Mobile and Desktop application support.

To learn more about the PX July release, check out the release notes (when published closer to the release).

Bumping this to the top for more visibility!!

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