Gainsight Sally Authorisation Issue Since Update

Forum|Forum|7 years ago
July 8, 2019
9 replies
105 views

After the most recent updated pushed through by Gainsight, I cannot add members of my organisation onto Sally from Slack environment.

The list of users does not extend past 25 / unable to toggle from page to page.

Is anyone else having this problem?

Best answer by shantan_reddy

Hi @chrisporteous/ @peter_mutuc ,

The page toggle has been fixed.

The ability to search for users will be available from sep 24th.

Hope this helps!

dan_ahrens

Expert ⭐️⭐️⭐️

Hi Chris, have you opened a ticket with Gainsight Support on that issue?

VP of Customer Success at Forcepoint

C

chrisporteousAuthor

Contributor ⭐️⭐️

Hi Dan, raised support ticket this afternoon

shantan_reddy

Gainsight Employee ⭐️

@jayaprakash_vunnam

P

peter_mutuc

Contributor ⭐️

I'm having the same problem and have created a ticket here. I asked support and my CSM to create an enhancment request or fix, and was asked to post here

shantan_reddy

Gainsight Employee ⭐️

@jayaprakash_vunnam

jayaprakash_vunnam

Gainsight Employee ⭐️

@kunal_bhat @sridhar_nagaraj

shantan_reddyAnswer

Gainsight Employee ⭐️

Hi @chrisporteous/ @peter_mutuc ,

The page toggle has been fixed.

The ability to search for users will be available from sep 24th.

Hope this helps!