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chrisporteous
Contributor ⭐️⭐️
Jul 8, 2019 2:42 PM UTC
Solved

Gainsight Sally Authorisation Issue Since Update

After the most recent updated pushed through by Gainsight, I cannot add members of my organisation onto Sally from Slack environment.

The list of users does not extend past 25 / unable to toggle from page to page.

Is anyone else having this problem?

      shantan_reddy
      shantan_reddyAnswer
      Gainsight Employee ⭐️
      Sep 17, 2019 7:19 AM UTC
      Hi @chrisporteous/ @peter_mutuc ,

      The page toggle has been fixed.

      The ability to search for users will be available from sep 24th.

      Hope this helps!

      View in thread

      9 replies

      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      Jul 8, 2019 3:02 PM UTC
      Hi Chris, have you opened a ticket with Gainsight Support on that issue?

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      VP of Customer Success at Forcepoint
      chrisporteousAuthor
      Contributor ⭐️⭐️
      Jul 8, 2019 3:03 PM UTC
      Hi Dan, raised support ticket this afternoon

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        shantan_reddy
        Gainsight Employee ⭐️
        shantan_reddy
        Gainsight Employee ⭐️
        Jul 10, 2019 6:01 AM UTC
        @jayaprakash_vunnam

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        peter_mutuc
        Contributor ⭐️
        Sep 13, 2019 12:18 PM UTC
        I'm having the same problem and have created a ticket here. I asked support and my CSM to create an enhancment request or fix, and was asked to post here

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          shantan_reddy
          Gainsight Employee ⭐️
          shantan_reddy
          Gainsight Employee ⭐️
          Sep 13, 2019 12:54 PM UTC
          @jayaprakash_vunnam

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          jayaprakash_vunnam
          Gainsight Employee ⭐️
          jayaprakash_vunnam
          Gainsight Employee ⭐️
          Sep 16, 2019 3:53 AM UTC
          @kunal_bhat @sridhar_nagaraj

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          shantan_reddy
          Gainsight Employee ⭐️
          shantan_reddyAnswer
          Gainsight Employee ⭐️
          Sep 17, 2019 7:19 AM UTC
          Hi @chrisporteous/ @peter_mutuc ,

          The page toggle has been fixed.

          The ability to search for users will be available from sep 24th.

          Hope this helps!

          Translate
            sai_ram
            sai_ram
            Expert ⭐️⭐️
            Sep 17, 2019 8:02 AM UTC
            @shantan_reddy Thanks for the update!

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            rakesh_lingala
            Helper ⭐️⭐️⭐️
            Nov 19, 2019 12:47 PM UTC

            Hello Everyone,

             

            The following Sally article has been updated and approved as per new user interface:

            Thanks!

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