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Activity
:  Emergency Hotfix will
be released



Maintenance
Window :   

CST - Between 12:00
AM and 2:00 AM , Tuesday 13th September, 2016  

UTC - Between 05:00 AM and 7:00 AM, Tuesday 13th September, 2016



Queue Hold Time :  1 Hours



 



This release is
to fix a bug in Scorecards where Overall Score is getting calculated wrongly.
 During this release, Rules Engine Queue will be in hold state for about 1
hour.  Soon after the deployment, the queue will resume as normal.



 



Impact
Details : PRODUCTION Environment



Gainsight
Application  - SFDC  :  NO IMPACT



Data Ingestion
Queue - MDA :  NO IMPACT



Data Processor
Queue - MDA :  NO IMPACT



Rules Engine
Queue  - MDA :  Delay of 1 Hour expected.



 



 



FOR
MORE INFORMATION



Please
subscribe to this article for updates. If you have questions, please open a
ticket with us by sending a note to support@gainsight.com.



Hi team,

Following this fix, will the issue automatically correct or will the rules require re running to get the overall score calculated properly?

Thanks!
Hi,

The next time the rule runs for the customer, the overall score will be calculated appropriately. Please note that this is a bug specific to Relationship Scorecards and not account scorecards.

Thanks
Abhishek S
Deployment of Hotfix completed successfully.  All queues have resumed and running as normal.
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