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Activity


:  Emergency Hotfix will


be released















Maintenance


Window :   





CST - Between 12:00


AM and 2:00 AM , Tuesday 13th September, 2016  





UTC - Between 05:00 AM and 7:00 AM, Tuesday 13th September, 2016















Queue Hold Time :  1 Hours















 















This release is


to fix a bug in Scorecards where Overall Score is getting calculated wrongly.


 During this release, Rules Engine Queue will be in hold state for about 1


hour.  Soon after the deployment, the queue will resume as normal.















 















Impact


Details : PRODUCTION Environment















Gainsight


Application  - SFDC  :  NO IMPACT















Data Ingestion


Queue - MDA :  NO IMPACT















Data Processor


Queue - MDA :  NO IMPACT















Rules Engine


Queue  - MDA :  Delay of 1 Hour expected.















 















 















FOR


MORE INFORMATION















Please


subscribe to this article for updates. If you have questions, please open a


ticket with us by sending a note to support@gainsight.com.













Hi team,





Following this fix, will the issue automatically correct or will the rules require re running to get the overall score calculated properly?





Thanks!
Hi,





The next time the rule runs for the customer, the overall score will be calculated appropriately. Please note that this is a bug specific to Relationship Scorecards and not account scorecards.





Thanks


Abhishek S
Deployment of Hotfix completed successfully.  All queues have resumed and running as normal.

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