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Maintenance


Window :  
 















CST - Between 01:00 AM


and 05:00 AM, Thursday,


24th November 2016















UTC - Between 07:00 AM


and 11:00 AM, Thursday,


24th November 2016















IST -  Between 12:30 PM and 04:30 PM, Thursday, 24th November


2016















 















Activity :  Gainsight


has planned a scheduled deployment on MDA (Backend Services) as Patch


Release. During


this maintenance Rules queue will be in hold state intermittently for about 1


Hour. Soon after the deployment,  queue will resume as normal.















This deployment


includes following fixes:

















     Address an issue with rule where wrong

    query  is formed,  when data-space has Account Object

    filter in it. 

    Addressing a customer reported issue,

    where test email was failing due to malicious content error and unable to

    preview the outreach.

    Converting Activity 'Duration' field

    to seconds if mapped to Call

    Duration field of SFDC while syncing to SFDC.






 















Queue Hold Time :  1 Hour 
























Impact


Details : PRODUCTION Environment












Gainsight


Application  - SFDC  :  NO IMPACT















Data Ingestion


Queue - MDA :  NO IMPACT















Data Processor


Queue - MDA :  NO IMPACT















Rules Engine Queue  -


MDA :  Delay of


about 1 Hour expected.















 















FOR


MORE INFORMATION
















Please


subscribe to this article for updates. If you have questions, please open a


ticket with us by sending a note to support@gainsight.com.













Deployment completed successfully with in the scheduled window.
Our powerlist queue is currently not processing since the maintainance (8 hours later).I have a support ticket open for this issue.





Admittedly, the issue is possibly unrelated to this acquaintance.  Still, it seems ill-advised to be scheduling maintenance on the morning of a major US public holiday as it will take longer for issues to be noticed.
Hi Rich,





Apologies for any inconvenience caused.  Not related to Deployment, we encountered an Incident which delayed the Powerlists.





We will certainly consider your suggestion of timing any forthcoming releases.





Thanks for your patience.

Reply