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elisa_pelegrina
Helper ⭐️
July 24, 2019
Question

Gainsight tracking in emails causes error

  • July 24, 2019
  • 12 replies
  • 494 views
Not sure if anyone else has come across this issue before, but we have noticed that if we add the Gainsight tracking links into emails when a customer clicks on the link they are taken to an unsecure page - screenshot below.

Does anyone know a way to prevent this from happening?



12 replies

elisa_pelegrina
Helper ⭐️
September 26, 2019
Thank you, @sai_ram_pulluri is this also the same for emails sent outside of surveys? We are seeing this mainly in JO programs sent out by marketing.

sai_ram
Expert ⭐️⭐️
January 7, 2020

@elisa_pelegrina sorry for the delay here, is your query solved or still exists? Please let us know if you need any help here.