Skip to main content
elisa_pelegrina
Helper ⭐️
Jul 24, 2019 4:40 PM UTC
Question

Gainsight tracking in emails causes error

Not sure if anyone else has come across this issue before, but we have noticed that if we add the Gainsight tracking links into emails when a customer clicks on the link they are taken to an unsecure page - screenshot below.

Does anyone know a way to prevent this from happening?



12 replies

elisa_pelegrina
Helper ⭐️
Sep 26, 2019 7:42 PM UTC
Thank you, @sai_ram_pulluri is this also the same for emails sent outside of surveys? We are seeing this mainly in JO programs sent out by marketing.

Translate
sai_ram
Expert ⭐️⭐️
Jan 7, 2020 9:36 AM UTC

@elisa_pelegrina sorry for the delay here, is your query solved or still exists? Please let us know if you need any help here. 

Translate