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Question

Glitch in the Email template builder


  • Contributor ⭐️
  • 2 replies

Hi,

 

I see someone had this issue in the past and it was attributed to a bug in the email template builder. I have experienced a consistent bug in the past - when you paste an email into a template, it doubles up certain paragraphs or sentences.

I am especially frustrated today as I am trying to build a fairly non complicated newsletter and i keep having to refresh in order for the changes to stick. Now the refresh is no longer effective and has stopped accepting any of my changes. Some of issues I am experiencing include

 

buttons keep changing to random height and width sizes

Font not accepting any format changes

text changing at random times reverting back to previous

page hanging and not letting you choose settings 

taking a long time to autosave and sometimes adding extra sentences right after or reverting back to pre-edited text

 

Can you please look into this. ​​​​​​Let me know if I can provide any other information. 

2 replies

revathimenon
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  • Gainsight Community Manager
  • 580 replies
  • March 22, 2025

Hi ​@lira.b 

Thanks for sharing!

I’ve raised this internally for the team to take a look.

We will loop back here soon.


ssamarth
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  • Gainsight Employee ⭐️
  • 165 replies
  • March 24, 2025

@lira.b Just wanted to check that if you had registered a support ticket for it. This will help you to  track the progress 


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