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4 replies

matthew_lind
matthew_lind
VIP ⭐️⭐️⭐️⭐️⭐️
April 26, 2023

I don’t believe this works “by default”, because with Gainsight Assist, you have to authenticate to Gainsight using some Gainsight user. 

I would be curious if anyone has hacked this one though, and found some creative work-around or configuration to support this use case.

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    Prachidubey
    Gainsight Employee ⭐️
    Prachidubey
    Gainsight Employee ⭐️
    May 3, 2023

    I think it should be feasible ,if we create a generic user and authenticate the shared mailbox using it . I have not tried but logically looks doable.

    Prachi Dubey (SR sol architect)
      jessicatang
      jessicatangAuthor
      Contributor ⭐️⭐️⭐️⭐️
      May 3, 2023

      I think it should be feasible ,if we create a generic user and authenticate the shared mailbox using it . I have not tried but logically looks doable.

      Unfortunately, it looks like the Gainsight Assist Plugin does not show up in the shared inbox at all. 

        john_apple
        john_apple
        Expert ⭐️
        July 14, 2023

        It has worked for us but Gainsight Assist would have to use a user account in GS to authenticate. I’m not willing to give out a shared login, so our CSMs still have to log emails as them to Timeline.

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