Is it possible to use Gainsight Assist plug-in with a shared Gmail inbox?
Question
Gmail Shared Inbox and Gainsight Assist
+6
+11I don’t believe this works “by default”, because with Gainsight Assist, you have to authenticate to Gainsight using some Gainsight user.
I would be curious if anyone has hacked this one though, and found some creative work-around or configuration to support this use case.
Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
+3I think it should be feasible ,if we create a generic user and authenticate the shared mailbox using it . I have not tried but logically looks doable.
Prachi Dubey (SR sol architect)
+6I think it should be feasible ,if we create a generic user and authenticate the shared mailbox using it . I have not tried but logically looks doable.
Unfortunately, it looks like the Gainsight Assist Plugin does not show up in the shared inbox at all.
+5It has worked for us but Gainsight Assist would have to use a user account in GS to authenticate. I’m not willing to give out a shared login, so our CSMs still have to log emails as them to Timeline.
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