Skip to main content
GameChangerAdmin
Gainsight Employee ⭐️
GameChangerAdmin
Gainsight Employee ⭐️
February 4, 2019

Good News, Including Admin Certification & Email to Timeline!

  • February 4, 2019
  • 13 replies
  • 256 views
Gainsight has lots of good news to share with the Community! 

 

Admin Certification

 

Are you managing your Gainsight instance, creating rules, automating functionality, building reports and responsible for the overall maintenance of your Gainsight implementation? It’s time to validate your skill set by becoming a Certified Gainsight Administrator! Click here to learn more.

 

Send Emails to Timeline

 

Our Email to Timeline feature is coming out of Beta and will be available to all customers with the Feb. 19 V5.23 release! 

 

Gainsight enables users to log customer communications as Timeline Activities using a unique inbound email address. Previously, CSMs had to copy and paste customer email content from their inbox to a Timeline activity. Now, using the unique inbound email address, CSMs can automatically log their customer emails to Timeline for accounts and relationships. This feature helps you record your history of significant interactions, so CSMs, Execs, and Sale reps, for example, can quickly get up to speed and understand the customer relationship by reviewing Timeline. More info coming soon!

 

This feature will be available in Sandbox and Production orgs on Feb. 19.

 

Success Snapshots Reimagined

 

Our new Success Snapshots 2.0 feature enables users to create slides with their own Powerpoint template and easily add in key Gainsight reports, making it easier than ever to prepare for customer meetings. This feature is going to be rolled out to customers gradually, so stay tuned for more info!

 

Release 5.23 Coming Soon

 

The Sandbox release of V5.23 is going out starting Feb. 5 to customers with Sandboxes who opt in to automatic upgrades. The Production release will go out on Feb. 19!

 

Draft release notes are available now.

 

      13 replies

      jen_pakravan
      jen_pakravan
      Contributor ⭐️⭐️⭐️⭐️⭐️
      February 4, 2019
      Thanks for posting this!

      Not sure what your selection criteria will be when it comes to which customers will get Success Snapshots (reimagined) rolled out sooner rather than later, but I'd love for our group to be included in the earlier group. We have a pretty urgent use case for this feature improvement.

        dan_ahrens
        dan_ahrens
        Expert ⭐️⭐️⭐️
        February 4, 2019
        Gainsight Certified Administrator Program?!!

        A proctored, closed book exam to demonstrate competency in Gainsight to your employer and professional network?!!



        VP of Customer Success at Forcepoint
          darkknight
          darkknight
          Expert ⭐️
          February 5, 2019
          Didn't this already exist? I took an exam back in 2016 and got an oddly colored certificate:





          Jeff Kirkpatrick
            dan_ahrens
            dan_ahrens
            Expert ⭐️⭐️⭐️
            February 5, 2019
            Hey Jeff,

            I wasn't aware of that old program, but I believe it was different than the new certification program being offered now.

            The new certification is an actual closed book, proctored exam similar to a Microsoft or Cisco certification test.



            VP of Customer Success at Forcepoint
            darkknight
            darkknight
            Expert ⭐️
            February 5, 2019
            Yeah the old one was also closed book - but was proctored via video. I sent an email to the training team. Hoping I don't have to take it again.

            Jeff Kirkpatrick
              A
              ana_g
              Helper ⭐️
              February 5, 2019
              Is there a plan to revamp the course videos?

              Anastassia Goidina
              lila_meyer
              lila_meyer
              Gainsight Employee ⭐️⭐️⭐️
              February 5, 2019
              Courses are being updated as we speak, and will be on-going.

              Lila Krutel, Dir. Global Education Services
              lila_meyer
              lila_meyer
              Gainsight Employee ⭐️⭐️⭐️
              February 5, 2019
              Jeff, as far as taking it again, I think it's a matter of choice. The training team is updating the course content, and I believe they're working to include regular updates based on new functionality, so that Admins can keep their certification and knowledge up-to-date.

              Lila Krutel, Dir. Global Education Services
              lila_meyer
              lila_meyer
              Gainsight Employee ⭐️⭐️⭐️
              February 5, 2019
              Hi Jen,

              My current understanding is that the rollout will be over the course of a few weeks, so no matter what, you won't have to wait long! The team is prioritizing current heavy users of Success Snapshots.

              Lila Krutel, Dir. Global Education Services
              darkknight
              darkknight
              Expert ⭐️
              February 5, 2019
              Does the certification expire at some point?

              Would be nice to get some more detail around the program.

              Jeff Kirkpatrick
              Show more replies
              Terms & ConditionsAccessibility statement