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Jef Vanlaer
Jef Vanlaer
Helper ⭐️⭐️⭐️
April 27, 2020
Question

Google Calendar integration: automatic sync needed to use manual sync?

  • April 27, 2020
  • 3 replies
  • 273 views

I was just testing the new Google Calendar integration for cockpit. It seems like you can only manually add CTA's to your calendar when an automatic sync is configured. If I switch the automatic sync off, I no longer get the option to manually sync a CTA. Is that correct or am I missing something?

3 replies

sai_teja_reddy_nv
Gainsight Employee ⭐️
sai_teja_reddy_nv
Gainsight Employee ⭐️
April 27, 2020

Hi @Jef Vanlaer , that’s correct. You should enable CTA Sync before proceeding with any kind of action w.r.t calendar.Reason being, CTA Sync is a feature on top of Calendar Integration and enabling/disabling the toggle is like enabling/disabling that feature. We may build few other integrations with Calendar in future as well, which might add another feature in that screen which users can enable/disable based on their requirement.

Hope this answers your question. 

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    June 4, 2020

    @Jef Vanlaer did you get a chance to view comments here? Let us know if you need any help here! 

     

    Jef Vanlaer
    Jef VanlaerAuthor
    Helper ⭐️⭐️⭐️
    June 4, 2020

    Hi @sai_ram 

    It's all clear and as expected. It would be nice to be able to manually add CTAs to your calendar without having to set up an automatic sync though.

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