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Jef Vanlaer
Jef Vanlaer
Helper ⭐️⭐️⭐️
Apr 27, 2020 2:57 PM UTC
Question

Google Calendar integration: automatic sync needed to use manual sync?

I was just testing the new Google Calendar integration for cockpit. It seems like you can only manually add CTA's to your calendar when an automatic sync is configured. If I switch the automatic sync off, I no longer get the option to manually sync a CTA. Is that correct or am I missing something?

3 replies

sai_teja_reddy_nv
Gainsight Employee ⭐️
sai_teja_reddy_nv
Gainsight Employee ⭐️
Apr 27, 2020 7:00 PM UTC

Hi @Jef Vanlaer , that’s correct. You should enable CTA Sync before proceeding with any kind of action w.r.t calendar.Reason being, CTA Sync is a feature on top of Calendar Integration and enabling/disabling the toggle is like enabling/disabling that feature. We may build few other integrations with Calendar in future as well, which might add another feature in that screen which users can enable/disable based on their requirement.

Hope this answers your question. 

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    sai_ram
    sai_ram
    Expert ⭐️⭐️
    Jun 4, 2020 6:25 AM UTC

    @Jef Vanlaer did you get a chance to view comments here? Let us know if you need any help here! 

     

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    Jef Vanlaer
    Jef VanlaerAuthor
    Helper ⭐️⭐️⭐️
    Jun 4, 2020 6:43 AM UTC

    Hi @sai_ram 

    It's all clear and as expected. It would be nice to be able to manually add CTAs to your calendar without having to set up an automatic sync though.

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