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lucianluta
Contributor ⭐️⭐️⭐️
May 31, 2019
Solved

Has everyone experienced slowness in the rules processing lately?

  • May 31, 2019
  • 3 replies
  • 71 views
For us, it got unbearable in the past week. Rules are running for more than 10 minutes with just a few thousand records.

Have you experienced the same?

Best answer by dan_ahrens
Also, feel free to reach out to support@gainsight.com if you need more assistance or if you feel your org in particular is seeing issues.

3 replies

dan_ahrens
dan_ahrens
Expert ⭐️⭐️⭐️
May 31, 2019
Hi Lucian, have you used the Gainsight Analyzer to analyze your rules and see which ones in particular are the primary task drivers? More info here: https://support.gainsight.com/View_More_Categories/Gainsight_Analyzer/Admin_Guides/01Rules_Analyzer_Admin_Guide

VP of Customer Success at Forcepoint
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lucianlutaAuthor
Contributor ⭐️⭐️⭐️
May 31, 2019
Hi Dan,

I did, thanks for the reply. We have a set of rules that have not been running correctly, but we're seeing slowness all around.

If it's only us, we'll keep looking, thanks.

dan_ahrens
dan_ahrensAnswer
Expert ⭐️⭐️⭐️
May 31, 2019
Also, feel free to reach out to support@gainsight.com if you need more assistance or if you feel your org in particular is seeing issues.

VP of Customer Success at Forcepoint
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