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Hello Team, 

 

I have been validating the Horizon Analytics functionality in our Sandbox and I came across an issue with the Salesforce reports. There are few reports which still has a field named  'Escalated__c' on object 'Case' which was deleted from Salesforce. Now the issue is, when I open the specific reports, I can see that there are two fields added to the Show Me section without any label and  there is no option for me to remove the field from the report. The Run Report, Add filters and Add Formula options are disabled. I am attaching a screen recording for your reference. Please look into this issue 

 

The “Grant access to Gainsight Support" is already active and it is active till 13th July 2021.

Tenant ID:  b1a486e8-780c-4f69-8436-37c7c255db06

Reports: 

1 - PureEngage Cloud Open Cloud Service Requests
2 - zKJ-Genesys Engage Cloud All Cases
zCH-PureEngage Cloud All Open and Closed Cases
3 - zKJ-PureEngage Cloud All Closed Cases
1 - zKJ-PureEngage Cloud All Open and Closed Cases
Open Cases
Closed Cases
Premier Open Cloud Service Requests
2 - Premier Closed Cloud Support Cases
Premier Closed Cloud Service Requests
Premier Open Cloud Support Cases
Outbound Open Cloud Service Requests
Outbound Open Cloud Support Cases
Outbound Closed Cloud Service Requests
Outbound Closed Cloud Support Cases
1 - PureEngage Cloud Open Cloud Support Cases
2 - PureEngage Cloud Closed Cloud Support Cases
2 - PureEngage Cloud Closed Cloud Service Requests
4 - PureEngage Cloud Closed Cloud Incidents
3 - PureEngage Cloud Open Cloud Incidents
2 - PCC Closed Cloud Support Cases
1 - Care Cases
Cloud Care Cases (1)
===============================

 

Report Name: Feature Requests (Field name  'Next_Update_Due__c' on object 'Case') 

Report Name: Premier Open Cloud Feature Requests (Field name  'PM_Engaged_Duration__c' on object 'Case') 

Report Name: Premier Closed Cloud Feature Requests (Field name  'PM_Engaged_Duration__c' on object 'Case') 

Report Name: Donot_Use_BKP_1 - PureEngage Cloud Open Cloud Feature Requests (Field name  'PM_Engaged_Duration__c' and 'Next_Update_Due__c' on object 'Case') 

Report Name: 2 - PureEngage Cloud Closed Cloud Feature Requests (Field name  'PM_Engaged_Duration__c' on object 'Case') 

 

 

@kumaranbcak sorry for the inconvenience, this is a known bug. For better tracking purpose I am creating a support ticket

Hi @kumaranbcak 

We have shipped an update here which will allow you to remove these fields which are deleted. There is one important point that I want to highlight as a FYI - This can happen both for deleted fields and for the fields you (integration user) do not have permission. 

Hello @rakesh , I am not able to remove the fields from the report. The same issue is still there and the reports are working as expected. The integration use have access to all the salesforce fields. Can you please check and provide us an update

Hi @kumaranbcak  

If this is still not working, we can debug it more via the zendesk ticket Sai created. Looks like there is a bug that you are encountering.

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