How can Gainsight improve the Global search

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OdinKnutsen
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Would help out if it was possible to have the option to hide all non active accounts.

Odin Knutsen - CS Operations Manager
spencer_engel
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Userlevel 7
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Would help out if it was possible to have the option to hide all non active accounts.

Or, to take it a step further, it would be awesome if Gainsight could just have something in the UI that makes it clear a customer is inactive/churned vs. active. Perhaps gray out inactive/churned customers? This would be super helpful for us because we are already at our limit for fields we can show in the search AND we have close to 20,000 customers, many of which have very similar or even identical names. 

 

Also, I have a separate post for this, but I think allowing an Admin to toggle between fuzzy and exact search would solve a lot of problems brought up in this post: 

 

 

keith_mattes
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Userlevel 5
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Filters.  Global search filters would be amazing.  Also if global search could recognize/leverage Permission Sharing Groups? 

Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
dayn.johnson
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Userlevel 5
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Filters.  Global search filters would be amazing.  Also if global search could recognize/leverage Permission Sharing Groups? 

Yes! I’m a huge fan of the Google’s search tools. I use the Time modifier all the ‘time’ (😜) when I’m looking for the most up-to-date info on a given topic, so I don’t have to wade through outdated info.

Being able to add in filters (active contacts, churned accounts, etc.) would be 🔥

 

"All knowledge is connected to all other knowledge. The fun is in making the connections." – Arthur C. Aufderheide
dayn.johnson
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Userlevel 5
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Would help out if it was possible to have the option to hide all non active accounts.

Or, to take it a step further, it would be awesome if Gainsight could just have something in the UI that makes it clear a customer is inactive/churned vs. active. Perhaps gray out inactive/churned customers? This would be super helpful for us because we are already at our limit for fields we can show in the search AND we have close to 20,000 customers, many of which have very similar or even identical names. 

100%!

I used to use the Web of Trust extension for Chrome (can’t remember why I stopped), but their R-Y-G icons were always helpful when I was browsing search results. Something like that after each account name would be fantastic! (maybe with black or grey for an inactive account)

 

"All knowledge is connected to all other knowledge. The fun is in making the connections." – Arthur C. Aufderheide

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