How can Gainsight improve the Global search

@jessica_owens We can configure for company attributes to be shown along with the result. Kindly refer the documentation for configuring them here

Also echoing from others that one of our biggest challenges with the current global search functionality is when we’re searching for a client, a ton of other non-related and/or inactive client names appear. Love the idea of being able to filter which clients can appear in the search bar (i.e. only active clients, etc.).

I’m perhaps out over my skis here, but I have to believe Horizon AI could improve the Search Bar significantly.

• Imagine if Horizon AI would prioritize results based on which entries were clicked after similar previous searches.
• Horizon AI prioritizes the accounts on which you have a lot of activity, or where your name appears frequently in Timeline updates or as the CSM.
• And non-AI, I wish search would “failover” to a list. Searching the results on-screen can be tricky, especially if you’re limited to just 4 attributes to display (Relationship users know exactly what I mean). If a search could fail-over to a longer listing page that was itself definable, that would be extraordinary.
• And also non-AI, with an analogy to sticky Dashboard filters, it would be outstanding if a user could declare filters on their Global Search that Gainsight retained. This would speed up the surfacing of likely results, and still over the user the opportunity to remove or relax the default filters when necessary.

Would help us a ton if we had the option in the admin side to filter what accounts can or cannot show up in the search based on Company fields.

Hope this will get put on the roadmap this year! Some of our best end-users continue to bring up the pain points that have already been listed above by myself and others. 

Also +1 to the idea of searching on relationships only! It would be extra awesome if a filtered search feature could allow a user to filter out all relationships that they are not on too. 

Would help out if it was possible to have the option to hide all non active accounts.

Or, to take it a step further, it would be awesome if Gainsight could just have something in the UI that makes it clear a customer is inactive/churned vs. active. Perhaps gray out inactive/churned customers? This would be super helpful for us because we are already at our limit for fields we can show in the search AND we have close to 20,000 customers, many of which have very similar or even identical names. 

Also, I have a separate post for this, but I think allowing an Admin to toggle between fuzzy and exact search would solve a lot of problems brought up in this post: 

Filters.  Global search filters would be amazing.  Also if global search could recognize/leverage Permission Sharing Groups? 

Yes! I’m a huge fan of the Google’s search tools. I use the Time modifier all the ‘time’ (😜) when I’m looking for the most up-to-date info on a given topic, so I don’t have to wade through outdated info.

Being able to add in filters (active contacts, churned accounts, etc.) would be 🔥

100%!

I used to use the Web of Trust extension for Chrome (can’t remember why I stopped), but their R-Y-G icons were always helpful when I was browsing search results. Something like that after each account name would be fantastic! (maybe with black or grey for an inactive account)