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emily_smith
emily_smith
Contributor ⭐️⭐️
February 4, 2019
Question

How do people visualize where their different customers are in Gainsight?

  • February 4, 2019
  • 4 replies
  • 75 views
Historically my team has used United States and World heat maps to visulize where our custoers are concentrated, however, those types of reports don't exist in Gainsight. Aside from a list view, are there are ways that people have been able to successfully visualize where customers are in Gainsight for Quick Consumption?

    4 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    February 4, 2019
    Hi Emily,

    If you group your customers by region or state, you could use the Packed Bubble visualization to show cohort groups by relative size. Have you tried that?

    VP of Customer Success at Forcepoint
      emily_smith
      emily_smithAuthor
      Contributor ⭐️⭐️
      February 5, 2019
      I will definitely give that a try, but I think we will have too many groupings for that. Thanks for the idea!

      dan_ahrens
      dan_ahrens
      Expert ⭐️⭐️⭐️
      February 5, 2019
      Hi Emily,

      On what values would you be grouping your customers on?

      VP of Customer Success at Forcepoint
      emily_smith
      emily_smithAuthor
      Contributor ⭐️⭐️
      February 5, 2019
      It would be on State and/or country - Not a need to have, but was just curious how people visualized without the heatmap "map." I'll definitely try the bubbles thought and see what my team thinks.

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