Skip to main content
jaw
jaw
Contributor ⭐️⭐️⭐️⭐️⭐️
November 8, 2018
Solved

How do we exclude participants within an "Active" Journey/Advanced Outreach?

  • November 8, 2018
  • 1 reply
  • 224 views
Hi all,
I hope this finds you well.

The CSM team recently sent a CSAT survey to multiple contacts within an account. For one of the accounts, the respondents answered the survey as a group and another reminder email is scheduled to go out next week.

How do I exclude the remaining contact emails within that account from the journey/outreach ?

Thank you in advance,

Jasmine

    Best answer by dan_ahrens
    Hi Jasmine, you can remove participants by clicking on the participants icon at the top right of the Participant Configuration page and select the participant and click the trash icon next to their name. More info on this feature is found here: https://support.gainsight.com/Journey_Orchestrator_and_Email/Programs/Adding_Participants_to_a_Program#Removing_Participants

    1 reply

    dan_ahrens
    dan_ahrensAnswer
    Expert ⭐️⭐️⭐️
    November 9, 2018
    Hi Jasmine, you can remove participants by clicking on the participants icon at the top right of the Participant Configuration page and select the participant and click the trash icon next to their name. More info on this feature is found here: https://support.gainsight.com/Journey_Orchestrator_and_Email/Programs/Adding_Participants_to_a_Program#Removing_Participants

    VP of Customer Success at Forcepoint
      Terms & ConditionsAccessibility statement