Hi all,
I hope this finds you well.
The CSM team recently sent a CSAT survey to multiple contacts within an account. For one of the accounts, the respondents answered the survey as a group and another reminder email is scheduled to go out next week.
How do I exclude the remaining contact emails within that account from the journey/outreach ?
Thank you in advance,
Jasmine
Solved
How do we exclude participants within an "Active" Journey/Advanced Outreach?
Best answer by dan_ahrens
Hi Jasmine, you can remove participants by clicking on the participants icon at the top right of the Participant Configuration page and select the participant and click the trash icon next to their name. More info on this feature is found here: https://support.gainsight.com/Journey_Orchestrator_and_Email/Programs/Adding_Participants_to_a_Program#Removing_Participants
+2Hi Jasmine, you can remove participants by clicking on the participants icon at the top right of the Participant Configuration page and select the participant and click the trash icon next to their name. More info on this feature is found here: https://support.gainsight.com/Journey_Orchestrator_and_Email/Programs/Adding_Participants_to_a_Program#Removing_Participants
VP of Customer Success at Forcepoint
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