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How do you add Contact ID to the NPSSurveyResponse object?

  • June 15, 2018
  • 8 replies
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ben
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  • ben
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I am working on some cool merging of data for advanced analytics surrounding surveys. One hurdle is that the NPSSurveyResponse object does not include Contact ID. The only (hypothetical) unique identifier is email address. 

Does anyone know how to add Contact ID to that object?

Thanks!

Best answer by dan_ahrens

Hi Ben, one other feature to consider is Survey Flattening, which takes all the of survey data which is stored across multiple objects and brings it together into a single object for reporting. 

More info here: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Survey_Flatt...
-Ben
ben

8 replies

marcelo
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  • marcelo
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  • June 15, 2018
Couldn't you get that from Participant object and then do a merge?
ben
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  • ben
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  • June 15, 2018
ah maybe. I'll give that a try. Even if that works, I think its annoying. Good idea though!
-Ben
andy_roy
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  • andy_roy
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  • June 15, 2018
Data Spaces!  I created an NPS Response data space and added fields from Contact and Account via lookups from there.  I always use that Data Space rather than the source object for rules and reporting.  🙂
ben
lila_meyer
ben
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  • ben
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  • June 15, 2018
Nailed it. That worked perfectly. Thanks!
-Ben
andy_roy
andy_roy
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  • andy_roy
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  • June 15, 2018
Sweet!  Rock on.  🙂
lila_meyer
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  • lila_meyer
  • Gainsight Employee ⭐️⭐️⭐️
  • June 15, 2018
Thanks, Andy! We love to see members helping other members in the Community. 🙂
Lila Krutel, Dir. Global Education Services
andy_roy
dan_ahrens
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  • dan_ahrens
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  • Answer
  • June 15, 2018
Hi Ben, one other feature to consider is Survey Flattening, which takes all the of survey data which is stored across multiple objects and brings it together into a single object for reporting. 

More info here: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Survey_Flatt...
VP of Customer Success at Forcepoint
ben
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  • ben
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  • June 15, 2018
Yeah that is likely even easier. I am having one of our team members take that on as a research project.

Thanks!
-Ben
lila_meyer
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