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ben
ben
Helper ⭐️⭐️⭐️
June 15, 2018
Solved

How do you add Contact ID to the NPSSurveyResponse object?

  • June 15, 2018
  • 8 replies
  • 77 views
I am working on some cool merging of data for advanced analytics surrounding surveys. One hurdle is that the NPSSurveyResponse object does not include Contact ID. The only (hypothetical) unique identifier is email address. 

Does anyone know how to add Contact ID to that object?

Thanks!
    Best answer by dan_ahrens
    Hi Ben, one other feature to consider is Survey Flattening, which takes all the of survey data which is stored across multiple objects and brings it together into a single object for reporting. 

    More info here: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Survey_Flatt...

    8 replies

    marcelo
    marcelo
    Helper ⭐️
    June 15, 2018
    Couldn't you get that from Participant object and then do a merge?
    ben
    benAuthor
    Helper ⭐️⭐️⭐️
    June 15, 2018
    ah maybe. I'll give that a try. Even if that works, I think its annoying. Good idea though!
    -Ben
    andy_roy
    andy_roy
    Helper ⭐️
    June 15, 2018
    Data Spaces!  I created an NPS Response data space and added fields from Contact and Account via lookups from there.  I always use that Data Space rather than the source object for rules and reporting.  🙂
      ben
      benAuthor
      Helper ⭐️⭐️⭐️
      June 15, 2018
      Nailed it. That worked perfectly. Thanks!
      -Ben
        andy_roy
        andy_roy
        Helper ⭐️
        June 15, 2018
        Sweet!  Rock on.  🙂
        lila_meyer
        lila_meyer
        Gainsight Employee ⭐️⭐️⭐️
        June 15, 2018
        Thanks, Andy! We love to see members helping other members in the Community. 🙂
        Lila Krutel, Dir. Global Education Services
          dan_ahrens
          dan_ahrensAnswer
          Expert ⭐️⭐️⭐️
          June 15, 2018
          Hi Ben, one other feature to consider is Survey Flattening, which takes all the of survey data which is stored across multiple objects and brings it together into a single object for reporting. 

          More info here: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Survey_Flatt...
          VP of Customer Success at Forcepoint
          ben
          benAuthor
          Helper ⭐️⭐️⭐️
          June 15, 2018
          Yeah that is likely even easier. I am having one of our team members take that on as a research project.

          Thanks!
          -Ben
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