I am working on some cool merging of data for advanced analytics surrounding surveys. One hurdle is that the NPSSurveyResponse object does not include Contact ID. The only (hypothetical) unique identifier is email address.
Does anyone know how to add Contact ID to that object?
Thanks!
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Couldn't you get that from Participant object and then do a merge?
ah maybe. I'll give that a try. Even if that works, I think its annoying. Good idea though!
Data Spaces! I created an NPS Response data space and added fields from Contact and Account via lookups from there. I always use that Data Space rather than the source object for rules and reporting. 🙂
Nailed it. That worked perfectly. Thanks!
Sweet! Rock on. 🙂
Thanks, Andy! We love to see members helping other members in the Community. 🙂
Hi Ben, one other feature to consider is Survey Flattening, which takes all the of survey data which is stored across multiple objects and brings it together into a single object for reporting.
More info here: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Survey_Flatt...
More info here: https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Survey_Flatt...
Yeah that is likely even easier. I am having one of our team members take that on as a research project.
Thanks!
Thanks!
Reply
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