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How do you do NPS calculation in Reports Builder?

Forum|Forum|8 years ago
September 11, 2017
4 replies
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ben
Helper ⭐️⭐️⭐️

I am building out reports and dashboard for our regional managers to share our Customer Experience Survey data. I am able to include an "average NPS" score, but I am not able to calculate the NPS score against an additional criteria like "Region".

I have read that this could maybe be accomplished via MDA. I'm pretty green there so hoping for another solution or guidance to that end.

The goal would be to have a single dashboard that shows the average score for our CSAT-style questions and then the NPS score. Each report would have a common filter for "Support Region".

Any ideas?

Best answer by dan_ahrens

Hi Ben,
There's some good discussion over in this thread including a pretty novel idea on using 1,0,-1 integers to calculate an NPS score using MDA.
https://community.gainsight.com/gainsight/topics/true-nps-calculation-and-nps-widget?topic-reply-lis...

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dan_ahrens
Expert ⭐️⭐️⭐️
Answer
Forum|Forum|8 years ago
September 11, 2017

Hi Ben,
There's some good discussion over in this thread including a pretty novel idea on using 1,0,-1 integers to calculate an NPS score using MDA.
https://community.gainsight.com/gainsight/topics/true-nps-calculation-and-nps-widget?topic-reply-lis...

VP of Customer Success at Forcepoint

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ben
Author
Helper ⭐️⭐️⭐️
Forum|Forum|8 years ago
September 12, 2017

Thanks Dan. I added a comment to Jeff's thread. I really love his idea and think it will work great. However, I am having trouble getting to the right spot to set that up. Hopefully he can help!

-Ben