Skip to main content
andreammelde
andreammelde
Helper ⭐️⭐️
December 12, 2019
Solved

How does the GS Viewer license work in NXT?

  • December 12, 2019
  • 3 replies
  • 208 views

I see documentation for the SF edition that you assign the GS viewer license, but for NXT do we need to assign the NXT and the viewer license to give view only permissions directly from SF?

Best answer by sidhu

To be able to access Gainsight in SF, you will have to assign the Gainsight License. Then within NXT, you will have to assign them to the VIEW_GROUP permission group. 

More details are available in the following guide to set up Viewer users in NXT:

https://support.gainsight.com/Gainsight_NXT/Team_View/Admin_Guides/Permissions_for_Viewer_Group_in_Gainsight_NXT

 

Thanks, 

Sidhu

3 replies

sidhu
Gainsight Employee ⭐️
sidhuAnswer
Gainsight Employee ⭐️
December 13, 2019

To be able to access Gainsight in SF, you will have to assign the Gainsight License. Then within NXT, you will have to assign them to the VIEW_GROUP permission group. 

More details are available in the following guide to set up Viewer users in NXT:

https://support.gainsight.com/Gainsight_NXT/Team_View/Admin_Guides/Permissions_for_Viewer_Group_in_Gainsight_NXT

 

Thanks, 

Sidhu

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    December 17, 2019

    @andreammelde is your question answered? Please let us know if you still have any queries. 

    Thanks for posting.

    spencer_engel
    spencer_engel
    Expert ⭐️
    August 1, 2022

    I think there’s an opportunity to make the documentation a whole lot clearer on this subject. It took me quite a bit of digging just to figure out that viewer licensees can only edit Timeline entries and nothing else - and I’m still not all the way sure that’s 100% accurate.

    Terms & ConditionsAccessibility statement