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brian_994811
Contributor ⭐️⭐️
July 14, 2016
Question

How to report on CTA's opened vs CTA's closed

  • July 14, 2016
  • 11 replies
  • 230 views
I need a single bar graph with 2 side-by-side measures, grouped by CSM.

The 2 measures are Count of CTA's opened, and Count of CTA's closed, within a time period.

I can figure out no way to do this other than creating a whole other "snapshot" table, with fields for "Total Opened" and "Total Closed". This would need triggers to keep it maintained in real-time. Those triggers alone would be a ton of work to implement, and I want to avoid that if possible.

Another option was to create a granular table with a separate record for each CTA Open and CTA closed event. This would be slightly easier to set up, but then I could only build the graph as a stacked bar graph, not a grouped side-by-side bar graph.

I can't be the first person to ever conceive of this report, and I figured there would have been some way to do it.

11 replies

smorrisgainsightcom
Helper ⭐️⭐️⭐️
February 17, 2017
You would need either access to the Gainsight Report Builder (which is housed in the Administration tab, however it can be exposed outside of that tab) or to the general Administration tab.