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Hyperlink Directing to SFDC rather than C360

  • October 30, 2019
  • 4 replies
  • 95 views

iteku
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  • Gainsight Employee ⭐️

Hello Team, 

 

Customer requirement: 

Is it possible to configure hyperlink in the CTA sections directing to SFDC Account record page rather than the C360 page?

 

Account-Cisco

 

CC -  @isaac_lin 

Best answer by sai_ram

Hello Team, 

 

Customer requirement: 

Is it possible to configure hyperlink in the CTA sections directing to SFDC Account record page rather than the C360 page?

 

Account-Cisco

 

CC -  @isaac_lin 

@iteku You can create a custom URL formula field and add it to the layouts. 

4 replies

aditya_marla
  • Helper ⭐️⭐️⭐️
  • October 31, 2019

Hi @iteku 

The hyperlink that is visible on the list view is not configurable. But within the detail of the CTA there is an option to navigate to the SFDC account record page

Below is an image for reference. Does that help your use-case?

 


sai_ram
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  • Expert ⭐️⭐️
  • November 25, 2019

@iteku did u get a chance to view @aditya_marla comments. Please let us know if you need any help here.


sai_ram
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  • Expert ⭐️⭐️
  • Answer
  • December 30, 2019

Hello Team, 

 

Customer requirement: 

Is it possible to configure hyperlink in the CTA sections directing to SFDC Account record page rather than the C360 page?

 

Account-Cisco

 

CC -  @isaac_lin 

@iteku You can create a custom URL formula field and add it to the layouts. 


sai_ram
Forum|alt.badge.img+1
  • Expert ⭐️⭐️
  • January 20, 2020

@iteku hope your query is solved?