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iteku
Gainsight Employee ⭐️
iteku
Gainsight Employee ⭐️
Oct 30, 2019 8:06 PM UTC
Solved

Hyperlink Directing to SFDC rather than C360

Hello Team, 

 

Customer requirement: 

Is it possible to configure hyperlink in the CTA sections directing to SFDC Account record page rather than the C360 page?

 

Account-Cisco

 

CC -  @isaac_lin 

    sai_ram
    sai_ramAnswer
    Expert ⭐️⭐️
    Dec 30, 2019 6:49 AM UTC

    Hello Team, 

     

    Customer requirement: 

    Is it possible to configure hyperlink in the CTA sections directing to SFDC Account record page rather than the C360 page?

     

    Account-Cisco

     

    CC -  @isaac_lin 

    @iteku You can create a custom URL formula field and add it to the layouts. 

    View in thread

    4 replies

    aditya_marla
    aditya_marla
    Helper ⭐️⭐️⭐️
    Oct 31, 2019 6:28 AM UTC

    Hi @iteku 

    The hyperlink that is visible on the list view is not configurable. But within the detail of the CTA there is an option to navigate to the SFDC account record page

    Below is an image for reference. Does that help your use-case?

     

    Translate
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Nov 25, 2019 6:36 AM UTC

      @iteku did u get a chance to view @aditya_marla comments. Please let us know if you need any help here.

      Translate
      sai_ram
      sai_ramAnswer
      Expert ⭐️⭐️
      Dec 30, 2019 6:49 AM UTC

      Hello Team, 

       

      Customer requirement: 

      Is it possible to configure hyperlink in the CTA sections directing to SFDC Account record page rather than the C360 page?

       

      Account-Cisco

       

      CC -  @isaac_lin 

      @iteku You can create a custom URL formula field and add it to the layouts. 

      Translate
      sai_ram
      sai_ram
      Expert ⭐️⭐️
      Jan 20, 2020 7:05 AM UTC

      @iteku hope your query is solved?

      Translate
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