I have noticed that the "More" dropdown on the CTAs is gone.

  • 16 February 2016
  • 3 replies

I have recently noticed that the "More" dropdown on the CTA is gone. We had many people using this as a short cut to add notes, log calls, etc. Is this displayed anywhere else on the CTA that i am missing, or is there a way to somehow link and create that from the Cockpit and CTA page?

3 replies

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Hi Melissa, 

Are you referring to the more option that come as part of the chatter component? Attached image below for additional clarification.

If yes, then this can be configured as part of chatters Global Actions settings in SFDC. You will have to modify the Global Publisher Layout under SFDC setup and add the actions you need here. 

This is the view i see. Which one is related to what is accessible in Gainsight?
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I am not 100% sure but I believe it is the "Quick Actions in the Salesforce Classic Publisher".