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I want number such as power users, inactive users and add number from reports I have, these monthly report numbers to auto update for customers.

Hi ​@anushat,

 

We can achieve this by leveraging Journey Orchestrator (JO) to automate and personalize customer communications effectively.

Steps to Implement:

  1. Create Reports Based on Usage Objects:

    • Begin by generating reports that capture key insights from your usage objects.
    • These reports should be tailored to highlight relevant metrics and trends that provide value to your customers.

  2. Embed Reports into Email Templates:

    • Once the reports are created, integrate them into the email templates designed for your customers.

  3. Utilize Email Templates in JO Programs:

    • Incorporate the customised email templates into your Journey Orchestrator (JO) programs.
    • Configure the program settings to trigger these emails at the appropriate touchpoints based on customer behavior, engagement levels, or predefined schedules.

  4. Trigger Emails to Customers:

    • Configure the program to run on a recurring schedule, ensuring consistent and timely communication with your customers.
    • Finally, execute the JO programs to automate the email distribution process.

By following these steps, you can effectively deliver personalised , data-driven insights to your customers.

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