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cristina_postolache
cristina_postolache
Contributor ⭐️⭐️⭐️⭐️
July 5, 2016
Solved

If I add scores by user to the NPS object in Gainsight, will the Account NPS be visible in the NPS Widget?

  • July 5, 2016
  • 3 replies
  • 77 views
We have sent out some NPS questionnaires to our customers from another system, and I would like to upload their answers into Gainsight. I've tried to upload the answers through Data Loader for the users of one account, but the widget is not showing the NPS for the Account. Am I doing something wrong?
    Best answer by smorrisgainsightcom
    Hi Cristina:

    Did you follow the steps in this doc?

    https://support.gainsight.com/hc/en-us/articles/217522977-Load-3rd-Party-NPS-Results-to-Gainsight

    3 replies

    steve_davis
    steve_davis
    Gainsight Employee ⭐️⭐️
    July 5, 2016
    Hi Christina,

    My advice would be to open a ticket with support. We have cases where customers are trying to do just that. We have documentation and should have someone on hand that can get these in the system correctly. 

    Thanks,
    Steve Davis
      smorrisgainsightcom
      smorrisgainsightcomAnswer
      Helper ⭐️⭐️⭐️
      July 5, 2016
      Hi Cristina:

      Did you follow the steps in this doc?

      https://support.gainsight.com/hc/en-us/articles/217522977-Load-3rd-Party-NPS-Results-to-Gainsight
        cristina_postolache
        cristina_postolacheAuthor
        Contributor ⭐️⭐️⭐️⭐️
        July 6, 2016
        Thanks so much, I wasn't aware that this documentation existed! Thanks for your help!
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