Solved
If I add scores by user to the NPS object in Gainsight, will the Account NPS be visible in the NPS Widget?
We have sent out some NPS questionnaires to our customers from another system, and I would like to upload their answers into Gainsight. I've tried to upload the answers through Data Loader for the users of one account, but the widget is not showing the NPS for the Account. Am I doing something wrong?
Best answer by smorrisgainsightcom
Hi Cristina:
Did you follow the steps in this doc?
https://support.gainsight.com/hc/en-us/articles/217522977-Load-3rd-Party-NPS-Results-to-Gainsight
Did you follow the steps in this doc?
https://support.gainsight.com/hc/en-us/articles/217522977-Load-3rd-Party-NPS-Results-to-Gainsight
+2Hi Christina,
My advice would be to open a ticket with support. We have cases where customers are trying to do just that. We have documentation and should have someone on hand that can get these in the system correctly.
Thanks,
Steve Davis
My advice would be to open a ticket with support. We have cases where customers are trying to do just that. We have documentation and should have someone on hand that can get these in the system correctly.
Thanks,
Steve Davis
Hi Cristina:
Did you follow the steps in this doc?
https://support.gainsight.com/hc/en-us/articles/217522977-Load-3rd-Party-NPS-Results-to-Gainsight
Did you follow the steps in this doc?
https://support.gainsight.com/hc/en-us/articles/217522977-Load-3rd-Party-NPS-Results-to-Gainsight
Thanks so much, I wasn't aware that this documentation existed! Thanks for your help!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.