If I add scores by user to the NPS object in Gainsight, will the Account NPS be visible in the NPS Widget?

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We have sent out some NPS questionnaires to our customers from another system, and I would like to upload their answers into Gainsight. I've tried to upload the answers through Data Loader for the users of one account, but the widget is not showing the NPS for the Account. Am I doing something wrong?

surveys

smorrisgainsightcomAnswer

Helper ⭐️⭐️⭐️

Hi Cristina:

Did you follow the steps in this doc?

https://support.gainsight.com/hc/en-us/articles/217522977-Load-3rd-Party-NPS-Results-to-Gainsight

steve_davis

Gainsight Employee ⭐️⭐️

Hi Christina,

My advice would be to open a ticket with support. We have cases where customers are trying to do just that. We have documentation and should have someone on hand that can get these in the system correctly.

Thanks,
Steve Davis

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smorrisgainsightcomAnswer

Helper ⭐️⭐️⭐️

Hi Cristina:

Did you follow the steps in this doc?

https://support.gainsight.com/hc/en-us/articles/217522977-Load-3rd-Party-NPS-Results-to-Gainsight

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cristina_postolacheAuthor

Contributor ⭐️⭐️⭐️⭐️

Thanks so much, I wasn't aware that this documentation existed! Thanks for your help!

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