Incident Window : On Monday 1st August

2016  - between 12:00 AM & 1:00

AM  CST









 









Our MDA

upstream infrastructure provider encountered a failure in one of the

components.  Due to this failure, few of

our Tenants/Customers Rules either failed or got delayed.









Gainsight

Support team has reached out to the individual Tenants/Customers who were

impacted by this Hardware failure with remediation details.









The issue

was resolved and the services are operating normally.









 









Impact Details :

PRODUCTION Environment









Gainsight Application  -

SFDC  :  NO IMPACT









Data Ingestion Queue - MDA :  NO

IMPACT









Rules Engine Queue  - MDA

:  Rules failed/delayed for few Customers









Data Processor Queue - MDA : 

Rules failed/delayed for few Customers









 









FOR

MORE INFORMATION









Please

subscribe to this article for updates. If you have questions, please open a

ticket with us by sending a note to support@gainsight.com.