Incident Window : On Monday 1st August


2016  - between 12:00 AM & 1:00


AM  CST















 















Our MDA


upstream infrastructure provider encountered a failure in one of the


components.  Due to this failure, few of


our Tenants/Customers Rules either failed or got delayed.















Gainsight


Support team has reached out to the individual Tenants/Customers who were


impacted by this Hardware failure with remediation details.















The issue


was resolved and the services are operating normally.















 















Impact Details :


PRODUCTION Environment















Gainsight Application  -


SFDC  :  NO IMPACT















Data Ingestion Queue - MDA :  NO


IMPACT















Rules Engine Queue  - MDA


:  Rules failed/delayed for few Customers















Data Processor Queue - MDA : 


Rules failed/delayed for few Customers















 















FOR


MORE INFORMATION















Please


subscribe to this article for updates. If you have questions, please open a


ticket with us by sending a note to support@gainsight.com.