interesting move of T-Mobile USA, your thoughts?
Just read about this move of T-Mobile USA. Stepping away from bots and ivr's and make service literately more human again. With a team of dedicated customer experts. In this case done by phone but a community has the same principle, but more scalable ;)
Love to hear; do you use the same arguments to promote your community internally?
Love to hear; do you use the same arguments to promote your community internally?