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ankur_bhat
ankur_bhat
Helper ⭐️
Aug 11, 2017 7:15 AM UTC
Question

Irrelevant information shown in C360 for NPS Surveys

For the accounts to which no NPS Survey is sent, the surveys (which are sent for other accounts) are still shown in the C360 section for that account. This information seems to be irrelevant for that Account. 

    4 replies

    azhar_uddin
    azhar_uddin
    Helper ⭐️⭐️
    Sep 6, 2017 9:34 PM UTC
    Hi, 
    You mean even there are no surveys being sent to any contact from this particular account, still you see some NPS score in CS360 ?
    Also in which section of CS360 (Summary or NPS) ?

    Thanks
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    ankur_bhat
    ankur_bhatAuthor
    Helper ⭐️
    Sep 12, 2017 4:39 AM UTC
    We don't see any score (It shows 0%) and the Survey name comes up in the bars. This is in the Summary section.
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    sai_ram
    sai_ram
    Expert ⭐️⭐️
    Sep 19, 2017 12:19 PM UTC
    Hi Ankur, Could you please add a screenshot for better understanding. 
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    azhar_uddin
    azhar_uddin
    Helper ⭐️⭐️
    Oct 27, 2017 1:49 PM UTC
    Hi, we have found this issue and we are fixing it.

    Thanks 
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