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chad_horenfeldt_c2ba52
Contributor ⭐️⭐️⭐️⭐️
Mar 22, 2019 3:32 PM UTC
Question

Is anyone having an issue with Rich Text Fields on the C360 where they add a bunch of code back to SFDC?

My team had been using rich text fields in SFDC and when we exposed them in the C360, a bunch of extra code is added when they edit these fields. Not sure what to do here.

3 replies

lila_meyer
Gainsight Employee ⭐️⭐️⭐️
Apr 11, 2019 6:22 PM UTC
Hi Chad,

Sorry for the delay here! Are you still having trouble with this?

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Lila Krutel, Dir. Global Education Services
Contributor ⭐️⭐️⭐️
Apr 22, 2019 9:38 PM UTC
I've been having this issue when I push scorecard comments into SFDC—even if the destination field is rich text.

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chad_horenfeldt_c2ba52
Contributor ⭐️⭐️⭐️⭐️
May 6, 2019 1:54 AM UTC
The good news is that Gainsight fixed it in the April 2019 release!

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