My team had been using rich text fields in SFDC and when we exposed them in the C360, a bunch of extra code is added when they edit these fields. Not sure what to do here.
Question
Is anyone having an issue with Rich Text Fields on the C360 where they add a bunch of code back to SFDC?
+5Hi Chad,
Sorry for the delay here! Are you still having trouble with this?
Sorry for the delay here! Are you still having trouble with this?
I've been having this issue when I push scorecard comments into SFDC—even if the destination field is rich text.
The good news is that Gainsight fixed it in the April 2019 release!
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