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manojkokal
Helper ⭐️
Oct 25, 2021 11:07 PM UTC
Question

Is API access similar for GS and NXT

Will the Person and Company object lookup APIs work similarly for GS and NXT. I mean, if one client is able to provide with access key and domain URL for Gainsight GS and another client is able to provide access to their access key and domain URL. Then will the same code to access Person and Company object work correctly? OR are the APIs different for GS and NXT

8 replies

Cornelia
Cornelia
Contributor ⭐️⭐️⭐️⭐️⭐️
Oct 26, 2021 7:39 AM UTC

Hello @manojkokal, thank you for your detailed post, having this looked into by our Product Manager who will get back at the earliest.

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manojkokalAuthor
Helper ⭐️
Nov 1, 2021 4:32 PM UTC

Any update on this yet?

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manojkokalAuthor
Helper ⭐️
Nov 5, 2021 3:30 PM UTC

Was the product team able to review the request yet?

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anirbandutta
anirbandutta
Expert ⭐️
Mar 8, 2022 4:52 PM UTC

@pgeorge for this discussion. 

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manojkokalAuthor
Helper ⭐️
Mar 8, 2022 4:57 PM UTC

I have not got a confirmation on this yet.

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    anirbandutta
    anirbandutta
    Expert ⭐️
    Mar 8, 2022 5:01 PM UTC

    Sorry about that @manojkokal , I’m following up on this.

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    It's an opportunity for engagement
    pgeorge
    Gainsight Employee ⭐️
    pgeorge
    Gainsight Employee ⭐️
    Mar 9, 2022 5:07 AM UTC

    Hi @manojkokal 

    Extremely sorry for the delay here

     

    Could you give me a few more details on the difference between GS and NXT? Is it between the Hybrid and Standalone Gainsight Instances?

    When you say Clients, do you mean Gainsight Users or are they different external applications accessing the APIs?

     

    Thank you

    Preethi

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      manojkokalAuthor
      Helper ⭐️
      Mar 9, 2022 5:21 PM UTC

      We have Gainsight SF CX edition. I can build and execute APIs successfully by integrating with this. It works correctly. However, if I include this as feature in my product and our client which is “Company X” has Gainsight but uses NXT and not SF edition will the feature work for them (assuming I have GS login credentials for Company X and update to their valid API access key)

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