I’m hearing a lot of reports from my team that this button just directs them to a Salesforce login page, even if they are already logged in to Salesforce/Gainsight. Is this intended, or is there something not redirecting correctly? Tips to troubleshoot?
![](https://uploads-us-west-2.insided.com/gainsight-us/attachment/4b0e8fb4-9ee3-48fa-a090-687ea98d420f.png)