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katie_b
katie_b
Helper ⭐️
Oct 23, 2019 7:51 PM UTC
Solved

Is the 'View Drafts' button in the 'Your Email to Timeline went to Draft' message supposed to navigate directly to Global Timeline?

I’m hearing a lot of reports from my team that this button just directs them to a Salesforce login page, even if they are already logged in to Salesforce/Gainsight. Is this intended, or is there something not redirecting correctly? Tips to troubleshoot?

 

 

    lila_meyer
    lila_meyerAnswer
    Gainsight Employee ⭐️⭐️⭐️
    Oct 25, 2019 6:10 PM UTC

    Hi @katie_b the link should take users to Global Timeline. Could you send this to our Support team for further investigation?

    Lila Krutel, Dir. Global Education Services
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    3 replies

    lila_meyer
    lila_meyerAnswer
    Gainsight Employee ⭐️⭐️⭐️
    Oct 25, 2019 6:10 PM UTC

    Hi @katie_b the link should take users to Global Timeline. Could you send this to our Support team for further investigation?

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    Lila Krutel, Dir. Global Education Services
    katie_b
    katie_bAuthor
    Helper ⭐️
    Oct 25, 2019 6:19 PM UTC

    :thumbsup_tone1: will do!

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    Katie Baker
      jyothi_bontha
      Gainsight Employee ⭐️
      jyothi_bontha
      Gainsight Employee ⭐️
      Nov 3, 2020 7:19 AM UTC

      @lila_meyer @katie_b  we are planning to enable Global timeline by default in coming release which will solve this issue. we will update on the release date soon

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      jyothi
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