Skip to main content
joe_difilippo
joe_difilippo
Contributor ⭐️⭐️⭐️⭐️
November 29, 2018
Solved

Is there a template for the Exclusion List to exclude contacts from a Program out of the Journey Orchestrator?

  • November 29, 2018
  • 5 replies
  • 274 views
Hi all,

Is there a template out there with what needs to be included for an Exclusion List to exclude contacts from a Program out of the Journey Orchestrator? Is it just a CSV with a list of email addresses? I could not find any documentation on this.

Thanks in advance!

Joe

    Best answer by ashish_ahuja
    Hi Joe, sorry to hear that you were not able to find that without putting in efforts. About the exclusion CSV, yes as you mentioned; for the most part you just need a list of email addresses in a csv file and the header/label of the exclusion email addresses column in the csv file can be selected as the exclusion criteria after the csv upload on the program criteria configuration page. Hope this answers your query.
    NOTE : Some extra information regarding the same is that selecting the correct header/label for exclusion from the csv is an expectation from the person configuring it as there is no way to validate the data brought in via csv.

    5 replies

    john_apple
    john_apple
    Expert ⭐️
    November 29, 2018
    Just a Csv with email addresses and a header on the column

      ashish_ahuja
      ashish_ahujaAnswer
      Helper ⭐️⭐️⭐️
      November 29, 2018
      Hi Joe, sorry to hear that you were not able to find that without putting in efforts. About the exclusion CSV, yes as you mentioned; for the most part you just need a list of email addresses in a csv file and the header/label of the exclusion email addresses column in the csv file can be selected as the exclusion criteria after the csv upload on the program criteria configuration page. Hope this answers your query.
      NOTE : Some extra information regarding the same is that selecting the correct header/label for exclusion from the csv is an expectation from the person configuring it as there is no way to validate the data brought in via csv.

        joe_difilippo
        joe_difilippoAuthor
        Contributor ⭐️⭐️⭐️⭐️
        November 29, 2018
        Thanks John!

        joe_difilippo
        joe_difilippoAuthor
        Contributor ⭐️⭐️⭐️⭐️
        November 29, 2018
        Thank you Ashish!

        diane_morneau
        diane_morneau
        Helper ⭐️⭐️⭐️
        November 29, 2018
        Here's a little more insight:

        - You need to include the information that make up your uniqueness criteria - most of the time, that's just the email address but if it is not, include columns for the other fields as well.

        - Beware of spaces! Unexpected trailing spaces can be your nightmare! Ensure your labels don't have any, nor the email addresses that you are feeding.

          Terms & ConditionsAccessibility statement