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ky_powell
ky_powell
Contributor ⭐️⭐️⭐️⭐️⭐️
December 13, 2017
Question

Is there a way to do Org Mapping from within Gainsight?

  • December 13, 2017
  • 11 replies
  • 166 views
Currently we use Salesforce to do Org Mapping but there are a lot of restrictions. Is there a way to do org mapping like this in Gainsight?

    11 replies

    dan_ahrens
    dan_ahrens
    Expert ⭐️⭐️⭐️
    December 14, 2017
    Hi Ky,
    We don't have this functionality outside of SFDC today but we are working on some new functionality that will track individuals (persons) and allow things like org mapping along with tracking where people work as they transition to new roles and new companies. 

    Karl Rumelhart, our CPO, covered this during the last Product Roadmap webinar presentation. I can send you an email with the info on how to access this content as it's restricted to customer only viewing. 
    VP of Customer Success at Forcepoint
      rajesh_gande
      rajesh_gande
      Helper ⭐️
      December 14, 2017
      Hi Ky,

      Can you please let us know the kind of restrictions you are seeing in SFDC capabilities of org chart?

      We are planning to add the org chart visualisation of contacts in the new 'Person section' in C360. I will update on the ETA when we have better visibility. The following community post has more details about the new 'Person section' that is going to get added in C360.
      https://community.gainsight.com/gainsight/topics/person-section-in-c360

      Please feel free to share your feedback & inputs.

      Thanks,
      ky_powell
      ky_powellAuthor
      Contributor ⭐️⭐️⭐️⭐️⭐️
      December 14, 2017
      Thank you for the help Dan and for the follow up email!
      ky_powell
      ky_powellAuthor
      Contributor ⭐️⭐️⭐️⭐️⭐️
      December 14, 2017
      Thank you Rajesh!
      rajesh_gande
      rajesh_gande
      Helper ⭐️
      December 14, 2017
      No Problem. Can you please let us know the restrictions you are facing in SFDC capabilities of org chart?
      darkknight
      darkknight
      Expert ⭐️
      December 14, 2017
      Hey Dan - can I get that too since we're now a customer? 🙂
      Jeff Kirkpatrick
        ky_powell
        ky_powellAuthor
        Contributor ⭐️⭐️⭐️⭐️⭐️
        December 14, 2017
        Our biggest issue is that we are limited to only 10 contacts. This poses an issue with all of our Enterprise accounts that could have 50-500 users. 10 is just too small. The other reason is to have as much information living in Gainsight as possible. 
        dan_ahrens
        dan_ahrens
        Expert ⭐️⭐️⭐️
        December 14, 2017
        Info sent! 🙂
        VP of Customer Success at Forcepoint
        scott_schoenknecht
        scott_schoenknecht
        Contributor ⭐️⭐️
        April 25, 2018
        We use the SFDC org chart but can't seem to get that to show up on the c360.  I understand that Gainsight may be working on this for the future, but is it possible to use an 'embedded page' in the c360 to show this?  Given each account has a unique chart it would be great to see that right from the c360 vs. having to click around to find it.
        dan_ahrens
        dan_ahrens
        Expert ⭐️⭐️⭐️
        April 26, 2018
        Hi Scott, you can embed most visual force pages into a Gainsight C360 section. Here are some details on how: https://support.gainsight.com/Product_Documentation/Customers_and_Relationships/Admin_Configuration/...
        VP of Customer Success at Forcepoint
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