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imran1184
imran1184
Contributor ⭐️⭐️⭐️
Dec 18, 2019 10:32 AM UTC
Solved

Is there a way to track zendesk interactions in gainsight at the relationship level? Or can be implemented?

I am working with a customer in which he wanted to track zendesk interactions in gainsight at the relationship level.

Is there a way by which it can be achieved or can be implemented?
Thanks
 

dan_ahrens
dan_ahrensAnswer
Expert ⭐️⭐️⭐️
Dec 18, 2019 3:29 PM UTC

Hi @imran1184 - this is not currently supported as Zendesk does not track tickets at the relationship level (relationships are a construct that only exists in Gainsight). Zendesk accounts should map to Salesforce/Gainsight accounts.

VP of Customer Success at Forcepoint
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dan_ahrens
dan_ahrensAnswer
Expert ⭐️⭐️⭐️
Dec 18, 2019 3:29 PM UTC

Hi @imran1184 - this is not currently supported as Zendesk does not track tickets at the relationship level (relationships are a construct that only exists in Gainsight). Zendesk accounts should map to Salesforce/Gainsight accounts.

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VP of Customer Success at Forcepoint
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